Personal Banking
Telephone Banking
NJM Bank offers yet another secure, timesaving banking service that's available to you 24 hours a day, 7 days a week. Telephone Banking is as quick as a phone call, and lets you do your banking when you want, wherever you want. Best of all, NJM Bank's telephone banking is absolutely FREE.
Our telephone banking service allows you to access your account information anytime.
You may:
- Obtain interest rate information on our deposit and loan products
- Check account balances
- Review account activity, such as checks paid, recent deposits, and ATM activity
- Place a stop payment on a check
- Transfer funds between eligible accounts1
- Make mortgage and loan payments
- Change or assign your Personal Identification Number (PIN)
- Hear our branch hours & locations
- ...and many other banking options
1 Transfer service requires prior setup. Please contact us for more information, or print and complete the Telephone Transfer Authorization form and fax or mail it to NJM Bank
ACCESSING TELEPHONE BANKING
Simply follow the step-by-step recorded menu to perform a variety of banking tasks. All you need is...
- A Touch-Tone Telephone
- Primary Account Holder's Social Security Number2
- Your Account number
- Your 4-digit Personal Identification Number (PIN)
2 First time users will be prompted to set up their own private, four-digit PIN number. For your own security, keep your PIN number a secret, do not write it down, and change it periodically in the future.
To access NJM Bank's Telephone Banking Service:
- Call 1-877-NJM-BANK (1-877-656-2265) and Choose Option 2
- Listen to an overview of services and select the service you want to access
- You will be prompted to enter your account number, followed by the [#] sign; then enter your Personal Identification Number (PIN), followed by the [#] sign
Then, simply follow the voice instructions and enter the information when prompted.
HELPFUL INFORMATION ABOUT TELEPHONE BANKING
Which NJM Bank accounts may I inquire about?
Any deposit or loan accounts that are registered with the same primary account holder's social security number. Other individuals listed on the account, such as a joint account holder, must use the primary account holder's social security number (for the first time) or input the subsequently-assigned PIN number to access the information.
What is my PIN Number?
The first time you use NJM Bank's Telephone Banking System, you must enter the last four-digits of the primary account holder's Social Security number. You will be prompted to change it to your own individual, private PIN number at that time.
How can I transfer between deposit accounts?
In order to transfer funds between deposit accounts, all account owners must complete and sign a registration form, which we can provide to you by mail, fax, e-mail, or at one of our branch offices. In order to be eligible for transfer capability, all accounts must be titled with the same owner's names. Please contact us for more information, or print and complete the Telephone Transfer Authorization form and fax or mail it to NJM Bank.
What if I have a question while I'm using NJM Bank's Telephone Banking?
Simply press the star button [*] on your telephone keypad to return to the previous menu, then follow the voice prompts. If you need further assistance, press [0] on your telephone keypad, and a NJM Bank customer service representative will answer your query. Customer service representatives are available 8:00 a.m. to 7:00 p.m., Monday through Friday, and Saturdays from 9 a.m. to 12 noon. After business hours, you may leave a message and a NJM Bank customer service representative will return your call the next business day.
