Personal Banking
Online Bill Pay & Presentment FAQs
Bill Pay & Presentment Questions
Q: How does Bill Pay & Presentment work?
Q: After I make a bill payment, how long does it take for the money to be debited from my account?
Q: How long does it take for a payment to reach the payee?
Q: How do I actually use the Bill Pay & Presentment System?
Q: Is it possible to schedule recurring payments?
Q: Are my Bill Pay & Presentment transactions reflected in my payee's account history?
Q: How do I register for Bill Pay & Presentment?
Q: How do I update a payee's account number?
Q: How do I update a payee's remittance address?
Q: How can I end online delivery of a bill and resume receiving my paper bill at home?
Q: Who can be paid using the Bill Pay & Presentment system?
Q: When can I start using Bill Pay & Presentment?
Q: When is Bill Pay & Presentment available?
Q: Can I pay my bills on the weekend?
Q: Are my Bill Pay & Presentment transactions reflected as Online Banking transactions?
Q: Is there a limit to the number of Bill Pay & Presentment accounts I can set-up?
Q: Are all debits and credits sent out at the same time?
Q: How do I place a stop payment on a Bill Payment?
Bill Pay Questions
Q: How does Bill Pay & Presentment work?
A: Payments are sent to your designated payees on the day you select (Process Date). Payments are sent either electronically or by paper check, depending upon the payee's ability to accept electronic payments.
Electronic payments take up to three business days to reach your payee while paper checks may take up to 10 days.
Payments will be electronically deducted from your NJM Bank account on or after the Process Date, never before. For your convenience, you have the option of setting up payments as one-time only or recurring. To help you understand the process, we have provided a diagram.
Q: After I make a bill payment, how long does it take for the money to be debited from my account?
A: The money will be debited electronically from your account within 1-3 business days starting on the business day following the payment date. If you make a payment on Monday, you can expect the money to be debited from your account by Wednesday or Thursday of the same week.
Q: How long does it take for a payment to reach the payee?
A: A payment that generates an electronic payment will credit the payee's account within 1-3 business days; whereas, a paper check may take up to 10 days.
Q: How do I actually use the Bill Pay & Presentment System?
A: Step-by-step instructions can be accessed by pressing the help button within Online Banking.
Q: Is it possible to schedule recurring payments?
A: Yes. You can schedule weekly, semi-monthly and monthly recurring payments. The final payment of a recurring payment scheme is designated by a "Final Payment Date."
Q: Are my Bill Pay & Presentment transactions reflected in my account history?
A: Yes. All Bill Payment transactions become part of your account transaction history and show up on your monthly account statement and Online Banking account histories.
Q: How do I register for Bill Pay & Presentment?
A: Bill Pay & Presentment registration is easy! The first time you attempt to access Bill Pay & Presentment section of Online Banking, you will be prompted to begin online registration. You are first requested to read and accept the authorization disclosure. Failure to accept the disclosure terms prevents the registration process from proceeding.
Once you agree to the disclosure, you will then complete the online registration form, which is forwarded to NJM Bank for review. We are responsible for checking the information on the form and for assigning you a payment plan. The registration information is then transmitted to NJM Bank's Bill Pay & Presentment provider for their approval process. After the application is approved by our Bill Pay & Presentment provider, they will send an acceptance "welcome letter" to you via US mail. You should receive the welcome letter within 8-10 business days. Access to Bill Pay & Presentment does not require a separate logon.
Check out the Bill Pay & Presentment demo
Q: When I add a new payee to my Bill Pay & Presentment account, or change my payee's account number, how quickly will the change take place?
A: When you update the information for the Bill Pay & Presentment account, the changes are implemented virtually instantaneously.
Q: If I make an error in selecting an electronic payee and it results in a late fee, am I responsible for the charges?
A: If you select an electronic payee with an address that is different from that indicated on your payment coupon, then you are responsible for the late fee. You always have the option to manually enter a different address for a payee.
If you select an electronic payee with the address that matches that indicated on your payment coupon, and Metavante – NJM Bank's Bill Payment & Presentment provider – routes the payment incorrectly, then Metavante will take responsibility for the late fee.
Q: How do I update a payee's account number?
A: To update a payee's account number, click Payee List from your navigation links to display your list of payees. Find the payee for which you want to change the account number, and click its name. Within the Payee information section, click the Change Information link to display the Edit Payee page. Enter the new account number and click Save changes.
Q: How do I update a payee's remittance address?
A:To update a payee's address, from your navigation links click Payee List to display your list of payees. Find the payee for which you want to change the address and click its name to display the Payee Details page. Within the Payee information section, click the Change information link to display the Edit Payee page. Enter the new address and click Save changes.
Q: How do I add a payee?
A: To add a new payee to your account, click the Add Payee link under the Payees main navigation button. The Add Payee page will appear with instructions for adding the payee.
Q: How can I end online delivery of a bill and resume receiving my paper bill at home?
A: To stop online delivery of a bill, from your navigation links, click Payee list. From your list of payees, click the name of the corresponding payee. Within the Payee section, click the Stop Receiving Bills Online link within "Online Bill Information" display to change information. You will receive a confirmation message from the system and must click Submit to complete the deactivation of the e-bill.
For payees where we retrieve bills from your biller's website, this process will simply end online delivery of your bill. If you have requested that your payee stop sending the paper bill to your home, you should contact your payee directly to resume receiving a paper bill.
Q: Who can be paid using the Bill Pay & Presentment system?
A: Anyone in the 50 United States and territories who can accept a check can be paid using the Bill Pay & Presentment system. You can pay practically anyone – charge accounts, utilities, auto loans, professionals, even a lawn service or a relative. However, tax payments (such as federal, state and local) and court directed payments (such as alimony and child support) cannot be processed through our online Bill Pay & Presentment system.
Q: When can I start using Bill Pay & Presentment?
A: You can begin Bill Pay & Presentment once you received an email indicating that your Bill Pay was enabled.
Q: When is Bill Pay & Presentment available?
A: You can schedule payments 24 hours a day, 7 days a week.
Q: Can I pay my bills on the weekend?
A: You can set up your payments during the weekend. However, the system will prohibit you from scheduling a single payment and the first of a recurring payment on the same weekend. This is because payments scheduled for the weekend are always processed on the Friday before. Therefore, when scheduling payments on a weekend, the first day for which you can schedule payments (single or recurring) is the first business day following the weekend.
Generally, single or recurring payments that fall on a Saturday, Sunday or bank holiday are processed on the previous business day and are debited from your account within two business days. If a bank holiday falls on either a Friday or Monday, the debit will occur within three days.
Q: If I schedule multiple bill payments for a single day, how will my account be debited - as a lump sum or separately?
A: Each bill payment is debited separately.
Q: Are my Bill Pay & Presentment transactions reflected as Online Banking transactions?
A: All Bill Pay & Presentment transactions become part of the Online Banking transaction history and show up in personal financial management applications when the transaction history is downloaded.
Q: Is there a limit to the number of Bill Pay & Presentment accounts I can set-up?
A: Yes, you are limited to one Bill Pay & Presentment account.
Q: What if I do not have sufficient funds on the day Bill Pay & Presentment provider, debits my account?
A: Following is a summary of Insufficient Funds procedure:
- A block will automatically be placed on all accounts that have an ACH debit returned to Bill Pay & Presentment services. No additional payments will be processed until the account is properly funded and the return(s) cleared. If a payment request is received while the account is blocked, a letter will be sent notifying you that the payment(s) will not be processed. A copy will also be sent to the Financial Institution.
- Upon the first return, the service provider will automatically re-send all ACH returns under $100.00. Exception: debits for payments in which the credit portion was sent electronically will be resent regardless of the dollar amount without financial institution verification.
- The service provider will contact the financial institution to verify all returns exceeding $100.00. If funds are available, they will re-send the return(s). If funds are unavailable and if the payment was made by check, a stop payment will be placed.
Q: Are all debits and credits sent out at the same time?
A: Yes.
Q: How is my account debited?
A: Your account is debited via ACH, which stands for Automated Clearing House. ACH is a funds transfer system which provides for the interbank clearing of electronic entries for participating financial institutions.
Q: How do I place a stop payment on a Bill Payment?
A: A payment may be edited or deleted anytime before the "process date." Payments that have been remitted electronically cannot be stopped.
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