Online Banking Security -
Anytime, Anywhere!
Introducing one-time passcode (OTP) technology to authenticate a user via text message and/or a voice push to make sure it's really you that's accessing your online banking accounts. The OTP options you can select depends on the information provided during login security setup. And the rest of your online banking experience will remain exactly the same.
Login Security
What is Login Security?
Login Security is an online security feature that provides an additional layer of protection from fraud and identity theft by preventing unauthorized access to your secure financial information. Login Security uses technology to verify your identity.
Why do I need to use Login Security?
Login Security will allow us to recognize you as the true owner of your account by recognizing not only your login information but also your computer. If we don't recognize your computer, we will request additional information that is known by only you to ensure authorized access to online banking.
What can I do to make logging in easy?
When you set up login security the first time be sure to select the checkbox to skip this step in the future.
Can I login from multiple computers and browsers?
Yes you can, we support most of the commonly used browsers. If you log in from a public computer you will have to use a one time passcode to gain access.
Can I still login to my account from anywhere?
Yes, this feature does not prevent you from logging in from any computer. If we do not recognize the computer that you are using then we will simply ask for additional information that only you know (a one-time passcode) before allowing you access to online banking.
How do I change or delete a phone number used to receive one-time passcodes?
Go to the My Profile section and select the Login Security link and scroll down to the section you want.
Text Message. In the Text Message section, click the Change Number link to modify the existing number or click Delete to remove it (the system will confirm that you want to delete the phone number). If needed, you can select the Add another phone number link, enter the OTP that is sent and click the Activate button to add a new phone.
Automated Voice Call. In the Automated Voice Call section, you can change the Phone Type value or an existing Number value by typing in a new value in the field or you can delete the number value from the fields and click the Save button. If needed, you can select the Add another phone number link, select the Phone Type, enter a new phone number and select the Save button.
