Personal Banking
Personal Online Banking FAQs
Online Banking Description
Q: What features can I utilize through Online Banking?
Q: What formats can I download my transaction history in?
Q: How current is my banking information?
Q: What accounts will I be able to access through Online Banking?
Q: When can I use Online Banking services?
Online Banking Registration
Q: What is required to use the Online Banking service?
Q: How do I access Online Banking?
Q: Can I create my own password that is easy for me to remember?
Q: What happens if I forget or lose my password?
Using Online Banking
Q: Is any of my personal information stored in the Online Banking product?
Q: How much account information can I view at once?
Q: Can I view my account details in more than one way?
Q: Can I schedule future transfers?
Q: How long can I be inactive before being logged out of the Online Banking product?
Online Banking Description
Q: What is Online Banking?
A: Online Banking is a tool that allows you to use a computer with an Internet connection to conduct your banking online.
Q: What features can I utilize through Online Banking?
A: You can view account balances and transaction history, transfer money between eligible accounts, and download transactions to a personal financial manager and much more.
Q: What formats can I download my transaction history in?
A: Online Banking supports downloads to Quicken® or as a comma-delimited text file.
Q: How current is my banking information?
A: NJM Bank has online real-time balances and history. We update our information as it happens. Whether you access our Online Banking or visit our branches, your account information is updated immediately to reflect all account activity. (Please note loan information is updated nightly.)
Q: What accounts will I be able to access through Online Banking?
A: You can access your checking, savings, CDs and loan accounts from the Online banking service. Our Online Banking product is intended to give you as much access, security, and versatility as possible.
Q: When can I use Online Banking services?
A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week!
Online Banking Registration
Q: What is required to use the Online Banking service?
A: All you need to use Online Banking is a secure browser that supports 128-bit encryption, such as Internet Explorer® or Firefox®, Chrome® or Safari®. You can use any computer that has internet access.
Q: How do I access Online Banking?
A: You must first complete the enrollment process by clicking on "Enroll in Online Banking" on our homepage. Once your registration is received, we will process your request. Once your registration has been approved, you can view your account by visiting our site. You must have an existing checking, savings or loan account before banking online.
Q: Can I create my own password that is easy for me to remember?
A: After your initial sign on to Online Banking you will be prompted to change your password. At anytime while in Online Banking you can change your password by selecting My Settings.
Q: What happens if I forget or lose my password?
A: Just use the simple forgot password link on our homepage, it's just that easy.
Using Online Banking
Q: Is any of my personal information stored in the Online Banking product?
A: Yes, Online Banking stores your User ID, password and user preferences.
Q: How much account information can I view at once?
A: The system will automatically show the current month's transactions and information. However, by selecting User Preferences, you can choose to view the current month and the previous month. Or, you can choose to view your account from the current date to same date of the previous month.
Q: Can I view my account details in more than one way?
A: Yes, you can view your accounts by date, check number, payee, amount or balance in ascending or descending order.
Q: Can I schedule future transfers?
A: Yes, you can schedule one-time, weekly, semi-monthly and monthly recurring payments. The 'Number of Transfers' designates the final transfer of a recurring transfer scheme.
Q: How long can I be inactive before being logged out of the Online Banking product?
A: The inactivity time out default is set for 7 minutes. However, you can define the timeout period in the User Options area for 3, 5 or 7 minutes.
